Excuse the rant but I'm literally about to burst into tears here because I'm so frustrated and fed up of being fobbed off by suppliers.
I normally always go with scarletts parrot essentials because their service is next to none. I know if there's a problem, Scarlett or Tristan are on the other end of the phone eagerly waiting to help you out and they do, without fail, problem solved within that phone call.
When I first got my budgie's cages, I ordered from one company, whose name I can't remember. When my cage arrived (Ii paid around £115 for it) I found out that parts of the cage were broken, along with missing/broken feeders. "Fantastic..." I thought. I got in touch with them, they apologised, offered a refund. I said I wanted a cage, not the money. They told me they didn't have that cage in stock anymore and it wouldn't be in again for a couple of months(!!!). I was furious, but told them I want my money back and I'll order a cage from elsewhere. They can come and collect this one and be done with it.
So my mother lent me around £115 again to go and buy another cage whilst waiting on that refund to come through. This time I went through Zooplus (I'll edit the name out if it's not allowed to be slandered on here). I bought the same cage, similar price. "Brilliant!" I thought. Cage arrived and the plastic supports on it were literally SHATTERED. It was worse than the first cage! So I got in touch with them, they gave me the same response. No more cages left for months blahblahblah, they'll refund me the money, sorry for the inconvenience etc.
Well after all that faff I wasn't waiting around for another company to screw me over - nor could I borrow more money. So I ended up taking bits from each cage to build what was a functioning, fully equip cage. I got in touch with the first company and told them that I was going to have to keep the cage in it's shoddy condition. I think they sent me out some budgie toys as a goodwill gesture, but I can't remember clearly.
The cage was a Ferplast cage and I will never ever use them again. Whether it was the companies supplying the cage, or Ferplast giving out shoddy cages, I don't know. But for that reason and all that run around, I won't go back to using either place.
Here is their first cage, then their makeshift type upgrade.
Now; I've just ordered another cage for the budgie's from a Montana cage supplier and I was excited. A supplier, direct from the Montana manufactors. I spoke to the people on the phone to place my order (rather do that than through a system as I felt there would be more error: ordering a cage, not in stock, system replaces cage order with similarly priced/similar cage without asking if okay, etc). So I spoke with them, tried ordering a cage; "not in stock for months". Sigh, okay. What about the next one up, price+size wise. They had it, "Excellent!"
I discussed what I wanted specifically about that cage (they tried offering me other types when Brazil was out of stock) but I told them I wanted a drop down opening at the top of the cage, 15mm or less bar spacing, etcetc. and we settled with Havana (I have one already.) So they knew what I wanted.
I ordered thursday, asked for it to be delivered for Tuesday (as I was working Monday) "No problem Miss Gisicki! We'll delay the order a day so it arrives to you on Tuesday!"
What fantastic customer service I thought, despite the fact I'd had to chase them up on something earlier that day, but I understood they were busy.
Cage has arrived, I'm squeeling with excitement. I start assembling the stand it comes on, pulled out the rest of the cage to put onto the start and LOW AND BEHOLD.
Not my Havana.
I hate hate hate ordering cages.
Next time, I'll pay more and go through Scarlett. I can 99% gaurentee this would never happen with her, I'd get my cage on time, in good condition and THE RIGHT CAGE.
I'm so mad.
I normally always go with scarletts parrot essentials because their service is next to none. I know if there's a problem, Scarlett or Tristan are on the other end of the phone eagerly waiting to help you out and they do, without fail, problem solved within that phone call.
When I first got my budgie's cages, I ordered from one company, whose name I can't remember. When my cage arrived (Ii paid around £115 for it) I found out that parts of the cage were broken, along with missing/broken feeders. "Fantastic..." I thought. I got in touch with them, they apologised, offered a refund. I said I wanted a cage, not the money. They told me they didn't have that cage in stock anymore and it wouldn't be in again for a couple of months(!!!). I was furious, but told them I want my money back and I'll order a cage from elsewhere. They can come and collect this one and be done with it.
So my mother lent me around £115 again to go and buy another cage whilst waiting on that refund to come through. This time I went through Zooplus (I'll edit the name out if it's not allowed to be slandered on here). I bought the same cage, similar price. "Brilliant!" I thought. Cage arrived and the plastic supports on it were literally SHATTERED. It was worse than the first cage! So I got in touch with them, they gave me the same response. No more cages left for months blahblahblah, they'll refund me the money, sorry for the inconvenience etc.
Well after all that faff I wasn't waiting around for another company to screw me over - nor could I borrow more money. So I ended up taking bits from each cage to build what was a functioning, fully equip cage. I got in touch with the first company and told them that I was going to have to keep the cage in it's shoddy condition. I think they sent me out some budgie toys as a goodwill gesture, but I can't remember clearly.
The cage was a Ferplast cage and I will never ever use them again. Whether it was the companies supplying the cage, or Ferplast giving out shoddy cages, I don't know. But for that reason and all that run around, I won't go back to using either place.
Here is their first cage, then their makeshift type upgrade.
Now; I've just ordered another cage for the budgie's from a Montana cage supplier and I was excited. A supplier, direct from the Montana manufactors. I spoke to the people on the phone to place my order (rather do that than through a system as I felt there would be more error: ordering a cage, not in stock, system replaces cage order with similarly priced/similar cage without asking if okay, etc). So I spoke with them, tried ordering a cage; "not in stock for months". Sigh, okay. What about the next one up, price+size wise. They had it, "Excellent!"
I discussed what I wanted specifically about that cage (they tried offering me other types when Brazil was out of stock) but I told them I wanted a drop down opening at the top of the cage, 15mm or less bar spacing, etcetc. and we settled with Havana (I have one already.) So they knew what I wanted.
I ordered thursday, asked for it to be delivered for Tuesday (as I was working Monday) "No problem Miss Gisicki! We'll delay the order a day so it arrives to you on Tuesday!"
What fantastic customer service I thought, despite the fact I'd had to chase them up on something earlier that day, but I understood they were busy.
Cage has arrived, I'm squeeling with excitement. I start assembling the stand it comes on, pulled out the rest of the cage to put onto the start and LOW AND BEHOLD.
Not my Havana.
I hate hate hate ordering cages.
Next time, I'll pay more and go through Scarlett. I can 99% gaurentee this would never happen with her, I'd get my cage on time, in good condition and THE RIGHT CAGE.
I'm so mad.
