ahh... a personal favorite (sarcasm) topic of mine.
I've stated this story in a prior post or 2. However, it deserves continued exposure after what A&E Cage Co. put me through.
Bought a 40x30 Macaw mansion white cage from A&E through one of their "partners" a few months ago. Upon receiving the cage, I was shocked at what a mess it was. Rusty corners and edges. Obvious paint touch ups over finish imperfections. It literally looked like a 5 year old used cage that was dipped in water for a while. There was rust powder pouring out of the inside of the hollow tube frame. I promptly called A&E and they shipped me a new cage, while promising to pick up the old cage. 2nd cage arrives. Same story. Another call to A&E. John Lance himself responds to me. He's the president of the company. He promised to personally inspect a cage and send. I told him any color except white as I was sure I was dealing with a bad lot of white cages. Well, that was ignored and a 3rd white cage arrived at my house. And... you guessed it....defective!!!! So, 3 bad cages in my basement in boxes with a promise by A&E to send freight to pick them up. That never happened. What did end up happening is I had to scrap all three cages at my local transfer station. Luckily, my credit card company recognized what a disaster this was and got my money back. Don't buy A&E cages!
On the bright side, I ordered 2 Kings Cages (I had a second bird on the way at that time) and couldn't be happier.