I've gone thru 3 scales in less than a year, all just junk IMO, they all worked for maybe a month before messing up & not giving accurate readings. After messaging with Plax about weights I do want to post up what info I have though (will take a bit to get all the info together). All my info will be based on GW's all by the same parents to show the variations in their sizes and weight.
That purple scale I posted a picture of in the other thread (I removed the post since it seemed like I was clearly trying to hijack the thread at that point) is a 'My Weigh' unit. It's been very dependable and very accurate over the years. It always displays to the gram when I check it with the calibration weights at 500, 1000, and 3000 gram increment check points.
Although my scale has lasted for years and has been extremely dependable, I have to say that My Weigh support is the worst I've ever encountered. I'll explain below so people can get an idea what they may be in for after purchasing a My Weigh scale.
My upsetting experience:
I recently put a wider perch on my My Weigh scale. I thus needed to somehow extend its base platform to keep it from tipping from a bird's weight if the bird decided to move far to one side on the new wider perch. I'd also misplaced my original calibration procedure instructions for the scale, because I seldom have to calibrate it. But since my scale model had been discontinued, My Weigh had removed the service manual text for it from their website. Hence I wanted to ask them for the calibration procedure. Secondly, there are rail slots molded into the plastic on the bottom of my scale that I wanted to ask My Weigh about as a potential means to secure the scale's base to a counter or a table. I wanted to ask them if there was an accessory part that I could purchase or otherwise locate that would fit into these slots to achieve this.
My Weigh provides an email contact support form on their website as well as a customer support phone number. The website description assures the reader that they will respond to all email support requests within a few days. And the automated verbal dialog that one hears when calling their support phone number assures the caller that they will return the call within a few days if the caller leaves a name and phone number. So I sent an email support request first, waited a few days, but got zero response. Consequently, I called their support phone number and left my name and my phone number, waited a few more days, but got zero response from that either. So I called back and left my information again. I got zero response again. They simply didn't respond to any of my efforts.
Thankfully I was later able to locate my original pdf document for the scale. It contained the calibration procedure. Then, I made my own base out of aluminum flatbar. It works like a charm and my My Weigh scale is still dead accurate according to the calibration weight standards. But even so, I have to say that I will never purchase another My Weigh scale again.
That's my scale story.
